You may cancel your order immediately after it has been submitted, however if your accounts has been registered or your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. All cancellations request must by telephone and in written request by registered mail to 10 Anson Road #13-13 International Plaza Singapore 079903.
All products, once sold are non-returnable / exchangeable. However, exceptions will be made for wrong delivery or faulty products provided they are reported to Customer Service within 7 days upon acceptance of delivery. All such products must be returned to us in their original packaging within 7 days of receipt of goods for a full refund of the purchase price or for replacement of the product whichever applies. Return of products will only be at our office at
10 Anson Road #13-13 International Plaza Singapore 079903
Operating hours:
Mon – Sat (excluding Public holidays), 11am to 7pm
All request for refund must be in writing and send to info@thz368.com with valid reason(s). Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. Should we agree to the refund any monies to you, the refund shall be made by us within 30 working days via the bank account information you have provided to us when registering. A refund of merchandise and taxes will be given however THZ 368 reserve the right to charge you a flat fee of S$250 for the administrative, packing and delivery costs incurred by us in processing, preparing and delivering your order and subsequent refund.
